Glynn County
Frequently Asked Questions
How do I pay by ACH Credit?
To pay by ACH Credit, please download the ACH Credit Form and e-mail it to support blt.str.support@govos.com to add this setting to your account.
What is the Debit Block/Originator ID?
(1911718107)
Who is exempt from paying the local accommodations excise tax?
2-31-15 Exceptions. (a) Real property that is occupied for a period of less than thirty (30) consecutive days by a buyer or seller of real property prior to or after the closing of same shall not be considered a Short-Term Rental or require an Accommodation Excise Tax Certificate under this Ordinance, provided that the property is not otherwise furnished or offered for value to any other person(s) during the same calendar year for thirty (30) days or less at one time. (b) Real property that is occupied by or offered for occupancy to the same person for a period greater than thirty (30) consecutive days shall not be considered a Short-Term Rental or require an Accommodation Excise Tax Certificate under this Ordinance, provided that the property is not otherwise furnished or offered for value to any other person(s) during the same calendar year for thirty (30) days or less at one time.
How do I amend a return?
Please e-mail Dmonica.baker@glynncounty-ga.gov to let us know you need to file an amended return. In the email please include:
1) Your six digit certificate/ account number, and business name
2) Period you need to amend (i.e. Jan. 2017 form due Feb. 20th)
3) If you overpaid or underpaid your original form
4) Brief explanation as to why the form needs to be amended
5) A contact name and phone number
Once we receive this email we will review your account and will contact you for further information or instructions.
How do I close my account?
To close your account, please email Glynn County at Dmonica.baker@glynncounty-ga.gov. Please include the account number, owner name, closure date (i.e. date of sale) and the reason you are closing the account (i.e. no longer short-term renting).
As a short-term rental, what taxes should I be collecting?
As a short-term rental, you should be collecting the following taxes:
1) State sales tax of 6%. State tax is collected on all stays less than 90 days. If a stay is over 90 days it is exempt from state tax. https://www.glynncounty.org/Archive.aspx?ADID=76#:~:text=There%20is%20hereby%20levied%20and,for%20value%20in%20the%20unincorporated
2) Local Accommodations Excise Tax (Bed Tax) of 5%: This is collected on the first 30 days of all stays (Including long term bookings)
3) State Transportation Excise tax of $5 per night: This is a new fee effective 7/1/2021 that is due on all stays of less than 30 days. If a stay is 30 nights or more it is exempted from this fee. A copy of this recent bill signed into law in 2021 can be found here: https://legiscan.com/GA/text/HB317/2021
Tax exemptions include the following:
· Upon fees, rents, or charges made for continuous use of any guest rooms, lodgings, or accommodations after the first 30 days of continuous occupancy.
· Upon the fees or charges for any guest rooms, lodging or accommodations furnished for a period of one or more days for use by Georgia state or local government officials or employees when traveling on official business.
· Upon charges made for any guest rooms, lodgings, or accommodations provided to any persons who certify by affidavit that they are staying in such room, lodging, or accommodation as a result of the destruction of their home or residence by fire or other casualty
· A copy of the lodging tax ordinance can be found here: https://www.glynncounty.org/Archive.aspx?ADID=76#:~:text=There%20is%20hereby%20levied%20and,for%20value%20in%20the%20unincorporated
What about state taxes?
As mentioned above state sales tax of 6% should be collected on all rent and fees on all stays less than 90 days. The new transportation excise tax of $5 per night should be collected on all stays less than 30 days.
If I work with VRBO, Airbnb, HomeAway, etc., do I still need to log-in and submit a tax form?
Yes, you will need to log-in and fill out a form. There is an area for you to indicate the amount that your platform will be remitting for you.
I rent my unit on VRBO and Airbnb, will they collect and pay my taxes on my behalf?
Please check directly with your platform to confirm they are collecting and remitting state and local taxes. We have heard from many owners that are being told the platform will collect and remit all taxes, but it always advisable to confirm this directly with your platform. Ultimately, as the short-term rental owner/manager has the responsibility to ensure taxes are collected and paid. In addition, on a monthly basis when submitting your tax to Glynn County you will need to note those sales that have tax collected directly from the platform.
What types of assistance can GovOS provide to me?
GovOS can assist you with all your system and account questions. Whether you have a question about your account or technical questions about how to do something in GovOS, please reach out to our support team. We can always reach out to the County on your behalf if we need their assistance with one of your questions. You can reach GovOS at blt.str.support@govos.com and by phone at (888) 751-1911.
Where are my tax forms? My Action Center is empty?
Your tax forms will be available on the 1st day of the month following the last day of the tax period. For example, for monthly filers, the January, 2016 tax forms will be available in your Action Center on February 1, 2016. If you do not see the forms you expected, simply contact GovOS support for assistance.
Can I manage multiple Short Term Rentals with one login?
Yes - to do so, click Add an additional business to your account. Select whether the business is an existing business or whether you are applying for a new business. You will need your 6 digit Certificate Number and GovOS Activation Code to connect to an existing business record.
I did not receive or misplaced the letter with my activation code. What do I do.
Contact GovOS support at blt.str.support@govos.com or (888) 751-1911 for assistance. You will need to confirm account details to be verified for the account. To protect the security on business accounts, you will need written (e-mail) permission from a registered owner or officer of the business for us to provide you with a new activation code.
Can I file a Zero File tax return through GovOS?
To file a zero file tax form, select your tax form from your Action Center. Then, complete the required information on the remittance, including Gross Sales and any deductions. You will be prompted to confirm your desire to complete the return as a Zero File return.
What payment types are accepted by the County through GovOS?
The County accepts ACH Credit as well as the following major credit cards: Mastercard ,VISA, American Express and Discover. *There will be a 3% convenience fee assessed on all payments made with credit card.* In addition, if you need to remit via ACH Credit, please e-mail blt.str.support@govos.com for payment instructions and to add this setting to your account.
Can I schedule a payment in GovOS?
For your security, GovOS does not store any payment information in the system. You will need to enter your desired payment information each time you check out. If you would like to transmit payments via ACH Credit, e-mail blt.str.support@govos.com for payment instructions and to add this setting to your account.
How do I change the User on a Short Term Rental?
All users need to register, just as you did, by going to the home page for that jurisdiction (i.e. https://glynncounty.munirevs.com). They will click on the "New user? Register here!" button under "Log In". They will also need the 6 digit account number and Activation Code for the business.
I forgot my password. What do I do?
From the Log In page, click the "Forgot your password" link and follow the instructions that will be e-mailed to the User's registered e-mail address.
Do I have to login to GovOS to see my alerts and reminders?
No. All alerts are e-mailed to your authenticated e-mail address. When you login to the system, you will also see any open alerts that need to be addressed in your Action Center.
Do I need a Business License?
If you have 6 or more rentals you will need to contact Occupational Tax to secure a Business License in addition to the Short Term Rental Certificate. For questions about a Business License please call Occupational Tax at 912-554-7122.
Can I renew or manage an existing certificate with through GovOS?
Yes. Certificate renewals will be initiated based upon the expiration date of each certificate. You will be notified of available actions when a renewal certificate requirement is upcoming.
For Assistance, Contact
GovOS Support
blt.str.support@govos.com
(888) 751-1911
When contacting support, be sure to include the jurisdiction
(Glynn County) and your account number in all emails or
voicemails. This will allow us to help you as promptly
as possible. Thank you!
